1. Introduction

We respect your privacy and are committed to protecting your personal information. This Policy explains how we collect, use, disclose, hold, and protect your personal information when you visit our website or interact with us.

This Policy is designed to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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2. What Personal Information We Collect

We may collect personal information that you provide directly, including but not limited to:

• Name

• Email address

• Phone number

• Any other information you choose to submit (for example, via form responses)

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We may also collect technical or non-personal information automatically, such as:

• IP address

• Browser type

• Device type

• Pages visited

• Cookies and similar tracking data

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This information may be collected via analytics tools like Google Analytics.

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3. Children's Privacy

We may collect personal information relating to children. We take the privacy and safety of children seriously.

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Where we collect personal information about a child, we do so:

• With the consent of a parent or legal guardian, where required; or

• Where the information is provided directly by a parent or guardian on the child’s behalf; or

• Where it is reasonable to expect that a parent or guardian has consented to the collection.

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The types of children’s personal information we may collect include a child’s name, age, and other details relevant to providing our services or content.

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We only collect, use, and disclose children’s personal information for purposes directly related to our services and in accordance with this Privacy Policy. We take reasonable steps to protect children’s personal information from misuse, loss, unauthorised access, modification, or disclosure.

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Parents or legal guardians may request access to, correction of, or deletion of their child’s personal information at any time by contacting us using the details below.

 

4. How We Collect Information

We collect personal information:

• When you fill in forms on our website

• When you contact us by email or phone

• When you sign up for newsletters or services

• Automatically via cookies and analytics tools

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We will only collect personal information by lawful and fair means.

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5. Why We Collect and Use Your Information

We collect and use personal information to:

• Respond to enquiries and requests

• Provide you with services you request

• Personalise and improve our website

• Send newsletters or updates (only with your consent)

• Comply with legal obligations

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We will not use your information for purposes outside those reasonably expected without your consent.

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6. Cookies and Tracking

We use cookies and similar technologies to:

• Analyse website usage

• Improve user experience

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These may include session cookies and third-party analytics cookies. You can disable cookies via your browser settings, although this may affect how our site works for you.

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7. Disclosure and Overseas Transfers

We do not sell or trade your personal information.

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We may share your information with:

• Service providers who help operate our site (e.g., hosting, analytics)

• Legal authorities, if required by law

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We do not typically disclose personal information overseas. If we do, we will take steps to ensure your information is adequately protected.

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8. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no digital system is completely secure; you acknowledge that absolute security cannot be guaranteed.

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9. Access and Correction

You may request access to your personal information that we hold, or ask us to correct it, by contacting us at the email below. We will respond as soon as practical and within the timeframes required by law. 

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10. How to Make a Privacy Complaint

If you believe your privacy rights have been breached, contact us at:

Email: thehungrychatterpillar@gmail.com

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We will investigate and respond to your complaint. If you are not satisfied with our handling of your complaint, you can contact the Office of the Australian Information Commissioner (OAIC).

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11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated date will be shown above, and changes will be published on this page.

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12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us: ​​